Privacy Policy
- Introduction
Welcome to NovaGoodsEmporium. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information we collect from visitors and customers (“you” or “your”) through our website, www.novagoodsemporium.com, and through any other interactions you have with us.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site.
- Information We Collect
We collect various types of information from and about you, including:
Personal Identifiable Information (PII):
Contact Information: Name, email address, postal address, phone number.
Account Information: Username, password (encrypted).
Payment Information: Credit card details (processed securely by third-party payment processors, we do not store full card numbers), billing address.
Order Information: Products purchased, order history, shipping details.
Communication Information: Records of your correspondence with us (e.g., emails, chat logs).
Non-Personal Information:
Device Information: IP address, browser type, operating system, device identifiers.
Usage Data: Pages visited, time spent on pages, clickstream data, referring URLs, search terms used.
Location Information: General geographic location derived from your IP address.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (as described in Section 6).
- How We Collect Your Information
We collect information from you in several ways:
Directly from You:
When you create an account, place an order, subscribe to our newsletter, contact customer support, or engage in other activities on our Site.
Automatically:
Through cookies, web beacons, and other tracking technologies as you navigate and interact with our Site.
From Third Parties:
We may receive information from third-party service providers (e.g., payment processors, shipping carriers, marketing partners) in connection with our services.
- How We Use Your Information
We use the information we collect for various purposes, including:
To Process and Fulfill Orders: To process your purchases, ship your products, and provide order updates.
To Manage Your Account: To create and maintain your account, and provide access to your order history.
To Communicate with You: To send transactional emails (order confirmations, shipping updates), respond to inquiries, and provide customer support.
To Personalize Your Experience: To tailor product recommendations, display relevant content, and improve your Browse experience.
For Marketing and Promotional Purposes: To send you newsletters, promotional offers, and information about new products or services that may be of interest to you (you can opt-out at any time).
To Improve Our Site and Services: To analyze usage patterns, identify popular products, troubleshoot technical issues, and enhance the functionality and performance of our Site.
For Security and Fraud Prevention: To protect against fraudulent transactions, unauthorized access, and other illegal activities.
To Comply with Legal Obligations: To meet our legal and regulatory requirements.
- How We Share Your Information
We may share your information with the following categories of third parties:
Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, shipping, data analysis, marketing, customer service, and IT services. These service providers have access to personal information needed to perform their functions but are not permitted to use it for other purposes.
Payment Processors: Your payment information is securely processed by Adumo, Ikhokha and Paypal. We do not store your full credit card details on our servers.
Shipping Carriers: We share your name, address, and contact information with our shipping providers to deliver your orders.
Marketing Partners: With your consent, we may share certain information with marketing partners to deliver targeted advertisements.
Legal and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government request).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
- Cookies and Tracking Technologies
We use cookies, caching, web beacons, and similar technologies to collect information automatically as you navigate our Site.
Cookies: Small text files placed on your device that allow us to recognize your browser and remember your preferences. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
caching: Temporary storing of copies from certain files of the website such as images, with the primary goal of caching to make websites load faster and reduce the burden on servers.
Web Beacons (Pixel Tags): Small graphic images that may be used in our emails or on our Site to track user behavior, such as whether an email has been opened or a page has been viewed.
We use these technologies for:
Essential Functionality: To enable core features like the shopping cart and secure checkout.
Analytics: To understand how visitors use our Site, identify popular products, and improve our Site’s performance.
Personalization: To remember your preferences and provide a more personalized experience.
Advertising: To deliver relevant advertisements to you on our Site and third-party websites.
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Site.
- Your Choices and Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion/Erasure (“Right to Be Forgotten”): You have the right to request the deletion of your personal information, subject to certain legal exceptions.
Objection to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in each email or by contacting us directly.
To exercise any of these rights, please contact us using the information provided in Section 13. We may require you to verify your identity before processing your request.
- Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
Encryption: Using SSL/TLS encryption for data transmission on our Site.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Security Audits: Conducting periodic security assessments to identify and address vulnerabilities.
Secure Payment Processing: Partnering with reputable payment processors who comply with industry security standards (e.g., PCI DSS).
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
- Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
- Children’s Privacy
Our Site is not intended for children under the age of [18, depending on applicable laws]. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to remove that information from our servers. If you believe we may have collected information from a child, please contact us.
- International Data Transfers
If you are located outside of UK, please be aware that your information may be transferred to, stored, and processed in the UK where our servers are located and our central database is operated. The data protection laws in UK may differ from those in your country of residence. By using our Site, you consent to the transfer of your information to UK.
If we transfer your personal data to third parties in countries that do not provide an adequate level of data protection, we will take appropriate safeguards, such as implementing standard contractual clauses approved by the relevant authorities, to ensure the protection of your personal data.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: customerservice.novagoodsemporium@outlook.com